Workplace Conflict Resolution
Why use conflict resolution in the workplace?
Conflict resolution can benefit individuals and organisations in the following ways:
Assist in meeting legal obligations in providing a safe place of work and mitigating or eliminating psychosocial risk
Unclog roadblocks in process improvement from differing viewpoints
Resolve interpersonal conflicts
Decrease probability of unhappy employees taking long term sick leave or lodging workers compensation claims
Increase productivity and morale
Positively impact culture
Improve communication
Reduce stress and turnover
Enhance problem solving
Legal and financial protection for the business in preventing costly disputes
Workplace Mediation
Mediation is a confidential facilitative process, in which the parties to a dispute, with the help of a dispute resolution practitioner (the mediator), endeavour to reach decisions and/or agreements.
Benefits of mediation include that the parties have full control over the outcomes; the discussion is guided by the needs of the parties; it is confidential and voluntary.
Mediations are available for workplace disputes and/or employment/workers compensation disputes.
Feedback from a mediation participant:
Thank you for the calm, methodical and professional approach
you took to mediate a difficult and emotional situation.
To achieve an outcome at all is a tribute to your efforts.
Facilitated Discussions
A facilitated discussion follows a similar structure as mediation however is guided by the facilitator.
These discussions can be used for resolving workplace disputes, negotiations and in other matters where an independent facilitator is useful to assist the parties to communicate.
Conciliation
In cases of disagreement between parties, a neutral conciliator helps both sides come to an agreement and settle the dispute.
Conflict Coaching
Conflict coaching is a one-on-one process designed to assist individuals in managing and resolving conflicts effectively. Conflict coaching focuses on empowering an individual to navigate conflict situations with confidence and clarity.
The conflict coaching process used is the CINERGY ® model developed by Cinnie Noble. This model achieves results through guiding the individual through their conflict with a focus on key aspects including values, needs, identity and impacts. This provides participants with insights into themselves and the other person and enables them to develop actionable steps to resolve the matter. It assists with identifying the root causes of the conflict, develop effective communication strategies and explore practical solutions for resolution.
Organisational Coaching
Coaching provides an individual to clarify their thoughts, find and generate new insights, access more of their potential, experiment and try new things, disrupt unhelpful existing thinking patterns and build new thinking patterns.
Mentoring
Mentoring helps guide an individual in their chosen path. It is a collaborative relationship where the mentor can coach, advise and challenge a mentee in the pursuit of personal and professional development of the mentee.