Creating & Maintaining Healthy Workplaces
Consultancy Matters provides a suite of workplace conflict resolution services specialising in alternatives to adversarial investigations with resolution in mind.
Our services range from workplace culture reviews, mediation, facilitated discussions and conflict coaching through to training in conflict management, discrimination and psychosocial hazards.
What sets us apart?
We specialise in resolving workplace conflict without escalating risk.
Our approach is resolution‑focused, not blame‑driven. With psychosocial hazards embedded in WHS legislation, bullying is recognised as one of many psychosocial risks - not the only one.
In practice, many workplace complaints stem from unresolved conflict, poor communication, leadership gaps, or systemic issues. Many complaints made stem from perceived injustice, inequity or unfair treatment.
Rather than focusing on allegations and individuals, we look at identifying patterns and themes that may be contributing factors in creating risk — and supporting those involved to reach practical, forward‑focused outcomes.
This approach:
➡️ Reduces escalation and psychological harm
➡️ Builds trust and engagement in the process
➡️ Addresses root causes rather than symptoms
➡️ Produces sustainable outcomes that are less likely to lead to prolonged sick leave, claims or turnover
By prioritising resolution over blame, we help organisations meet their WHS obligations while assisting individuals by strengthening culture, capability and trust.
Our Services
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Workplace Culture Review
A workplace culture review is a proactive or reactive review of what is happening in a team to enable insight and provide recommendations for change.
Unlike workplace investigations, it is not a punitive process and therefore is not appropriate for where serious misconduct or structural change needs to occur.
Recommendations often include:
➡️ Coaching
➡️ Mediation
➡️ Facilitated discussions
➡️ Reviewing the structure including reporting lines; job demands; working environment etc
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Workplace Mediation & Coaching
Having a neutral third party facilitate a conversation with a structured approach can resolve issues and prepare participants for the future.
Individual conflict coaching one on one can equip individuals manage their own conflict skills or conflict within a team.
➡️ Mediation
➡️ Facilitated Discussions
➡️ Leadership/Manager Coaching
➡️ Conflict Coaching
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Workshops & Seminars
We provide customised training in conflict management for leaders and individuals as well as discrimination and psychosocial hazards legislation and awareness.
This helps organisations ensure compliance and create awareness.
Conflict management workshops are designed for teams to equip them with skills and techniques.
➡️ Conflict Management
➡️ Psychosocial Hazards & WHS Obligations
➡️ Discrimination
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Leader Support & Employer Appointed Employee Representation
We provide support to Leaders/Managers as an external Coach/Advisor in all matters from leadership development to assisting leaders deal with difficult situations.
We also provide support to employees via being appointed by the employer in matters including but not limited to performance management; workplace investigations and return to work processes.
Down to Earth
We deliver on our commitments. We will be up front with you and deliver pragmatic solutions and advice that can be readily implemented to suit your specific needs.
Our values
Respect & Empathy
We treat you how you would like to be treated by showing compassion, empathy, respect and understanding to all, particularly parties in conflict.
Trust & Integrity
We do what we say and won’t walk away. We provide a trusted, confidential and impartial service that meets your needs.
Meet Kirsty
Kirsty has a strong background in Employment and Industrial Relations (E&IR), with extensive experience working across diverse industries including construction, agriculture, education, health, and aged care. She has held senior management roles and served on both ministerial and volunteer boards, providing her with a deep understanding of governance, leadership, and complex workplace environments.
With a solid and practical understanding of employment legislation, Kirsty specialises in navigating workplace conflict, addressing psychosocial and mental health‑related issues, and supporting organisations to meet their obligations while maintaining fair and effective working relationships. Her approach is grounded in collaboration, clarity, and early resolution.
Kirsty is particularly passionate about workplace culture, leadership development, and conflict resolution, using mediation and strategies to help individuals and organisations move forward constructively. Her professional experience, alongside her personal insight into mental health challenges, underpins her commitment to fostering healthier, more inclusive, and psychologically safe workplaces across all industries.
