Creating and maintaining healthy workplaces

Consultancy Matters provides a suite of workplace conflict resolution services specialising in alternatives to adversarial investigations.

Our services include workplace culture reviews through to mediation, facilitated discussions and conflict coaching and provision of training in discrimination, psychosocial hazards and conflict management.

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What sets us apart?

We specialise in resolving workplace conflict without escalating risk.

Our approach is resolution‑focused, not blame‑driven. With psychosocial hazards now embedded in WHS legislation, bullying is recognised as one of many psychosocial risks — not a standalone issue requiring automatic fault‑finding.

In practice, many workplace complaints stem from unresolved conflict, poor communication, leadership gaps, or systemic issues, rather than misconduct that warrants a formal investigation.

We work differently.

Rather than centring on allegations and individuals, we focus on identifying patterns, themes and contributing factors that are creating risk — and supporting those involved to reach practical, forward‑focused outcomes.

This approach:

  • Reduces escalation and psychological harm

  • Builds trust and engagement in the process

  • Addresses root causes rather than symptoms

  • Produces sustainable outcomes that are less likely to lead to prolonged sick leave, claims or turnover

By prioritising resolution over blame, we help organisations meet their WHS obligations while strengthening culture, capability and trust.

Our services

  • Three people sitting at a table with laptops, smiling and talking, in a casual setting with plants and notebooks.

    Workplace Culture Review | Psychosocial Risk Assessment

    Provision of services to identify areas of concerns and find underlying problem areas.

    âś… Psychosocial Risk Assessment - an analysis & assessment of all 14 psychosocial hazards and/or

    âś… Workplace Culture Review - an in-depth assessment of the values, views and behaviours that shape the employee experience.

  • Group of people with different colored sweaters joining hands in a circle, symbolizing unity.

    Workplace Mediation & Conflict Coaching

    Workplace conflict resolution are effective tools to use to mitigate or eliminate hazards and risks in the workplace.

    âś… Mediation

    âś… Facilitated discussions

    âś… Conflict Coaching

  • Group of people in a meeting with notebooks and pens on a wooden table.

    Training Workshops

    These workshops are designed for individuals and leaders.

    âś… Conflict Management

    âś… Discrimination

    âś… Psychosocial Hazards

Down to Earth Approach

We deliver on our commitments, will be up front with you and deliver pragmatic solutions and advice that can be readily implemented to suit your specific needs.

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Our values

Respect & Empathy

We treat you how you would like to be treated by showing compassion, empathy, respect and understanding to all but particularly parties in conflict.

Trust & Integrity

We do what we say and won’t walk away. We provide a trusted, confidential and impartial service that meets your needs.

About Us

Kirsty Augustine

Kirsty has a background in Employment and Industrial Relations (E&IR) and has worked for a variety of industries from construction and agriculture through to health and aged care. She has extensive experience in E&IR including senior management roles and board appointments (ministerial and volunteer appointments).  

Kirsty has significant experience in workplace conflict and mental health issues and a solid understanding of employment legislation. She is passionate about improving workplace culture, developing leaders and resolving conflict. 

Her experience dealing with mental health issues, both in the workplace and personally, drives her commitment to fostering healthier, more inclusive workplaces.