Creating and maintaining healthy workplaces
Consultancy Matters provides a suite of workplace conflict resolution services specialising in alternatives to adversarial investigations.
Our services include workplace culture reviews through to mediation and conflict coaching and provision of training in discrimination, psychosocial hazards and conflict management.
What sets us apart?
We specialise in resolving workplace conflict without escalating risk.
With the introduction of psychosocial hazards into WHS legislation, bullying is now recognised as one of many psychosocial risks, not a standalone issue. Many workplace complaints reflect unresolved conflict, poor communication, or systemic disconnects rather than misconduct requiring fault‑finding investigations.
Our approach prioritises conflict resolution over blame. We focus on identifying patterns, themes, and contributing factors, and supporting parties to reach practical, forward‑focused resolution.
This approach ensures that:
issues are addressed without escalating psychosocial risk
matters are not further inflamed by adversarial processes
working relationships are not unnecessarily divided (or further divided)
Effective conflict resolution can:
resolve the issue early and constructively
improve communication and working relationships
mitigate or eliminate psychosocial and organisational risk
reduce lost productivity and disengagement
reduce the likelihood of workers’ compensation or other claims
increase morale, trust, and overall productivity
Our services
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Psychosocial Risk Assessment | Workplace Culture Review
Provision of services to investigate issues or provide further insights into what could be presenting issues.
This can be done via:
âś… Psychosocial Risk Assessment - an analysis & assessment of all 14 psychosocial hazards and/or
âś… Workplace Culture Review - an in-depth assessment of the values, behaviours, and everyday practices that shape how people experience work within an organisation.
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Workplace Mediation & Coaching
Workplace conflict resolution are useful tools to use to mitigate or eliminate hazards and risks in the workplace.
A neutral third party can help clarify misunderstandings, and find common ground reducing stress, preventing escalation and to build trust among team members.
âś… Mediation
âś… Facilitated discussions
âś… Conciliation
âś… Conflict Coaching
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Conflict Management Workshops
These workshops are designed for individuals and leaders. They provide the knowledge to manage conflict and information on the legal workplace obligations such as psychosocial safety and discrimination.
Coaching and mentoring enhance an individual’s confidence and ability to manage difficult situations.
âś… Conflict Management Workshops
âś… Organisational Coaching
âś… Mentoring
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Discrimination & Psychosocial Seminars
A major source of workplace conflict can be diversity of opinion which may come from diversity in experience, background, origin etc.
Psychosocial hazards are present in most workplaces - these seminars provide awareness and how to mitigate/eliminate.
It is recommended that organisations provide refresher training annually to their employees on discrimination and psychosocial hazards.
Down to Earth Approach
We deliver on our commitments, will be up front with you and deliver pragmatic solutions and advice that can be readily implemented to suit your specific needs.
Our values
Respect & Empathy
We treat you how you would like to be treated by showing compassion, empathy, respect and understanding to all but particularly parties in conflict.
Integrity & Trust
We do what we say and won’t walk away. We provide a trusted, confidential and impartial service that meets your needs.
About Us
Kirsty Augustine
Kirsty has a background in Employee and Industrial Relations (E&IR) and has worked for a variety of industries from construction and agriculture through to health and aged care. She has extensive experience in E&IR including senior management roles and board appointments (ministerial and volunteer appointments).
Kirsty has significant experience in workplace conflict and mental health issues and a solid understanding of employment legislation. She is passionate about improving workplace culture, developing leaders and resolving conflict.
Her experience dealing with mental health issues, both in the workplace and personally, drives her commitment to fostering healthier, more inclusive workplaces.
