Creating and maintaining healthy workplaces through the use of conflict resolution.
Consultancy Matters provides a suite of workplace and conflict resolution services including workplace mediation, conflict coaching and workplace conflict management workshops.
We are focused on identifying and resolving your workplace issues and equipping leaders and individuals with conflict competence to manage conflict into the future.
Why work with us?
We offer a complete suite of workplace conflict resolution services. Workplace conflict resolution mitigates and, in some instances, can eliminate the psychosocial risk in your workplace.
This includes:
Identification of issues of workplace conflict or poor culture through a workplace culture review
Resolution of issues of workplace conflict and/or poor culture through conflict resolution strategies such as workplace mediation, facilitated discussions or conflict coaching
Equip individuals and leaders with conflict competence through training, coaching and mentoring
Our services
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Workplace Culture Review
A workplace culture review is an in-depth assessment of the values, behaviours, and everyday practices that shape how people experience work within an organisation. It’s a total review of a team/group including communication styles, leadership approaches, team dynamics, the sense of belonging employees feel as well as policies and perks.
Workplace culture reviews provide a transparent view of what’s working and what’s not, highlighting strengths and uncovering areas for improvement by gathering feedback and analysing cultural patterns.
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Workplace Conflict Resolution
Using structured conflict resolution methods, such as mediation, helps organisations turn tension into progress.
Mediation provides a neutral space for employees to express concerns, clarify misunderstandings, and find common ground reducing stress, prevents escalation, and fosters trust among team members.
✅ Mediation
✅ Facilitated discussions
✅ Conciliation
✅ Conflict Coaching
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Conflict Management Workshops
Conflict management workshops equip employees and leaders with practical tools to handle disagreements constructively. These sessions teach communication strategies, active listening, and problem-solving techniques that prevent issues from escalating.
Coaching and mentoring enhance an individual’s ability to lead, manage and deal with difficult or uncomfortable situations.
✅ Conflict Management Workshops
✅ Organisational Coaching
✅ Mentoring
Practical
Delivering pragmatic solutions and advice that can be readily implemented.
Our values
Compassionate
Showing compassion and understanding to parties in conflict.
Honest
Providing a trusted, confidential and impartial service.
About Us
Kirsty Augustine
Kirsty has a background in Employee and Industrial Relations (E&IR) and has worked for a variety of industries from construction and agriculture through to health and aged care. She has extensive experience in E&IR including senior management roles and board appointments (ministerial and volunteer appointments).
Kirsty has significant experience in workplace conflict and mental health issues and a solid understanding of employment legislation. She is passionate about improving workplace culture, developing leaders and resolving conflict.
Her experience dealing with mental health issues, both in the workplace and personally, drives her commitment to fostering healthier, more inclusive workplaces.
