What we offer

We offer a range of services to assist organisations manage conflict or issues that are creating risk for individuals and the organisation.

  • A workplace culture review is a review of a team or multiple teams to ascertain what is creating disharmony or conflict and what can be done to rectify it.

    It identifies strengths, areas of concern, and underlying issues that may impact engagement, productivity, and compliance.

  • Mediation is a confidential and voluntary facilitative process, in which the parties to a dispute endeavour to reach decisions and/or agreements with the help of a dispute resolution practitioner (the mediator).

    Facilitated discussions are a less formal but collaborative process designed to support open conversation, clarify expectations, and resolve emerging issues before they escalate.

    The facilitator guides the discussion and may assist the participants with options and alternatives.

  • Coaching is one on one to support individuals achieve their goals whether it be in reaching new heights in leadership or conflict competence.

    Conflict coaching helps individuals understand and navigate conflict more effectively whether it their own conflict or within their team.

    It is particularly useful when an individual wants to prepare for a difficult conversation, reflect on their role in a conflict, or manage challenging behaviours without formal intervention whether it be their own conflict or within their team.

  • This conflict management workshop is an interactive, skills‑based session designed to help leaders or teams recognise, respond to, and manage workplace conflict constructively.

    The workshop builds practical communication, self‑awareness, and problem‑solving skills.

    Discrimination and psychosocial hazard training equips employees and leaders with a clear understanding of unlawful discrimination, workplace behaviours, and psychosocial risks that can impact health, safety, and performance.

    The training builds awareness of legal obligations helps participants recognise early warning signs of psychosocial hazards (such as bullying, workload pressures, or workplace conflict), and provides practical strategies to prevent harm, respond appropriately, and create a safe, respectful, and inclusive workplace.

  • We provide practical workplace support to help employers navigate a wide range of people matters.

    This includes providing leaders with additional onsite or remote back up, advice, guidance to manage complex situations.

    From team conflict and difficult workplace relationships to performance concerns and behavioural issues, we work alongside leaders to achieve constructive outcomes.

  • As an accredited mediator, Kirsty can assist with difficult conversations that leaders may be unable to navigate through legal constraints or other issues.

    This can be useful in instances of assisting with return-to-work processes, supporting employees (including neurodiverse) through performance and workplace issues.

    It can also be useful in assisting respondents, complainants or witnesses through workplace investigations. This may include assisting with articulation of allegations; responses to allegations; statements or being their support through formal meetings.

How we work

  • We work with you to understand what’s really happening beneath the surface. Through workplace culture reviews and psychosocial risk assessments, we identify strengths, risks, and emerging issues, giving you clear insights into team dynamics, behaviours, and compliance obligations.

  • When conflict or concerns have escalated, we support respectful and constructive resolution.

    Our workplace mediation services provide a safe, confidential process to address issues, repair working relationships, and move forward with practical, mutually agreed outcomes.

  • We build capability at the individual and team level.

    Through conflict coaching and conflict management workshops, we help people develop the confidence, communication skills, and practical tools to manage conflict effectively and prevent issues from escalating.

  • We help organisations meet their legal obligations while fostering safe, respectful workplaces.

    Our discrimination and psychosocial hazard training increases awareness of risks, responsibilities, and appropriate behaviours, supporting compliance and proactive prevention.

We are focused on identifying the issue/s and resolving them without escalating risk.

  • "Thank you for the calm, methodical & professional approach you took to mediate a difficult and emotional situation. To achieve an outcome at all is a tribute to your efforts."

    Mediation Participant, Volunteer, Religious Organisation

  • "I honestly can’t recommend Kirsty highly enough.

    She supported me through a particularly sensitive and complex issue late last year, and from our very first conversation I felt completely reassured.

    Kirsty was calm, practical and incredibly measured in her advice. She didn’t overcomplicate things — she just provided clear, thoughtful guidance at every step and helped me navigate what could have been a very stressful situation.

    What really stood out was how supported I felt throughout the entire process.

    She was responsive, steady and genuinely invested in getting the right outcome.

    If you’re looking for someone who combines expertise with real care and professionalism, Kirsty is exceptional. I’m incredibly grateful for her support."

    Daniela Goncalves, Founder & Director, Move Recruitment

  • "I've had the privilege of working in the same organisation as Kirsty, and I can confidently say that her mediation skills are second to none.

    Kirsty has an incredible ability to bring calm, clarity and relatability to even the most challenging situations.

    What I admire about Kirsty is how she combines empathy within her approach. She doesn't just mediate for the sake of resolving the issue, but to reach a solution that works for all parties involved. Her presence during difficult conversations reassures everyone involved that things will be handled fairly and respectfully, making her an invaluable asset in any team.

    If you're looking for someone who can navigate tough situations with tact and grace, I can't recommend Kirsty highly enough."

    Rebecca Bennett, Mediation Participant, Beef Producer

  • "Kirsty Augustine is brilliant at what she does.

    She's calm, clear and highly effective in navigating workplace conflict - especially the kind that can quietly erode teams and performance if left unchecked.

    She's not interested in drama or quick fixes. Kirsty helps people get to the heart of the issue, work through it with respect and come out stronger on the other side.

    Her focus is on practical outcomes and long-term growth, not just resolution.

    If you're looking for someone who can help your team handle tough conversations and build better ways of working, Kirsty's the person to talk to."

    Tim McDade, Conflict Resolution Client, Consultancy Services

  • “Kirsty was incredibly helpful in mediating a workplace conflict. I highly recommend her services.”

    Greg Loumeau, Minister, Religious Organisation

  • “Kirsty was a very professional and knowledgeable facilitator who listened to all parties and was able to provide appropriate support and advice.”

    Robin Raynor, Warden, Religious Organisation

  • “Kirsty was amazing and helped me through a delicate work situation. She was highly professional and demonstrated excellent knowledge of the issue at hand and the situation in general, while still being kind, caring and attentive throughout.
    I really appreciated her support and would highly recommend her. Great service overall.”

    Lorraine Barradas, Operations Manager, Health & Wellness Industry

  • “I highly recommend Kirsty. She handled a mediation process for my company with absolute care and expertise. We had a great outcome after the process, and I would not hesitate having her support us again.”

    Brad Hull, Director, Health & Wellness Industry

  • “As a small business, it's hard to know which way to turn when confronted with a sensitive workplace issue. What a relief it was to have sensible options presented to us by Kirsty in a clear, professional manner.

    Kirsty handled the whole process with care for all parties, kept management informed of the progress, and the business is now able to move forward thanks to the outcome of the service that Kirsty provided.

    I can highly recommend Kirsty when it comes to professional mediation services in the workplace.”

    Brett McKellar, General Manager, Health & Wellness Industry